Returns & Exchanges
We want you to ride with confidence, which is why we offer a 30-day return policy on all dropper posts and remotes in their original, uninstalled condition. If your gear isn't a perfect fit for your frame or riding style, we're here to help you get the right setup.
Initiate Your Request
Contact our support team with your order number and the specific model of the dropper post or remote you wish to return to receive a Return Merchandise Authorization (RMA).
Pack Your Gear
Securely place the uninstalled product in its original packaging, ensuring all mounting hardware, cables, and instruction manuals are included to qualify for a full refund.
Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location; we recommend keeping your tracking number until the return is processed.
Inspection and Refund
Once our technicians verify the component is in new condition, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing